Insurance Tracking Services
At QBE FIRST, it goes way beyond insurance
It takes a lot to entrust your customers to a third party. At QBE FIRST, we have decades of experience in serving the mortgage servicing industry. We know that the best way is the client’s way. That is why QBE FIRST has developed the systems processes, and services so our client-partners enjoy customized solutions to give the control of insourcing with the cost savings of outsourcing.
Our proprietary tracking rules engine automatically applies more than 2,200 unique, customizable business rules that can identify incoming insurance information that’s incomplete or in conflict with insurance information previously updated in a customer account. That helps reduce follow-up letters to your customers, providing them with a better experience.
QBE FIRST has achieved ISO 9001:2008 certification of our management system for tracking lender-placed protection insurance, as well as for processing property tax data.
Tracking services
- Deficiency coverage tracking
- Windstorm coverage tracking
- Flood coverage tracking
- Integrated voluntary coverage offer in lender-placed notice cycle
Key features
- Using electronic data interchange, optical character recognition and manual data entry maximizes accuracy
- Hazard insurance data and history
- Enhanced matching processes increases data integrity
- Advanced tracking systems and processes
- Secure web access to insurance document images via online client portal
- Option of real-time system integration or automated information transfer models
- We help define the business rules that best fit your needs