QBE FIRST Achieves 5-Year Quality Milestone

2011-05-20

(Atlanta, GA) — QBE FIRST, a leading specialty insurance solutions provider for the residential mortgage servicing and insurance industries today announced the receipt of its fifth consecutive “Call Center of Excellence” certification; and with that joins only about a dozen companies across the country to have reached this milestone. This recognition comes after a rigorous audit conducted by independent auditor, BenchmarkPortal’s Center for Customer-Driven Quality™ at Purdue University. It also distinguishes QBE FIRST as the only provider in the lender placed hazard insurance services industry to hold this certification.

“This is an impressive accomplishment,” stated Dr. Jon Anton director of benchmark research at Center for Customer-Driven Quality at Purdue. “Since the Center of Excellence Certification program was started more than a decade ago, only about five percent of companies that received certification have done so more than three times in a row. With this year’s certification, QBE FIRST further distinguishes itself as a provider of consistent customer-driven service.”

“We are thrilled to have earned this prestigious award, and extremely proud to announce that we have earned this award 5 years in a row,” stated Michael Haddow, vice president of hazard operations at QBE FIRST. “Delivering world-class service to our clients and their customers has been the focal point of QBE FIRST since the company was founded. Receiving this certification further demonstrates our commitment in successfully balancing efficiency and effectiveness in our call centers.”

About BenchmarkPortal BenchmarkPortal is the custodian of the Purdue Research Foundation database of contact center performance metrics, the largest such database in the world. Data is collected in conjunction with the Center for Customer-Driven Quality™ at Purdue University. In 2005, BenchmarkPortal received U.S. Patent #6,877,034 for its unique methodology of call center performance evaluation through metric gap analysis. They provide reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. For further research information visit www.BenchmarkPortal.com.
 

About QBE FIRSTQBE FIRST (formerly Sterling National Corporation), is a member company of the QBE Insurance Group, delivering specialty insurance and technology-enabled solutions to the mortgage, housing, and financial services industries. QBE FIRST and its subsidiaries provide commercial and residential lender placed insurance services, voluntary consumer insurance products, customer care solutions, and property tax solutions. QBE FIRST is headquartered in Atlanta, Georgia with operations throughout the United States. For more information, visit qbefirst.com.