As financial services professionals entrusted with sensitive information, we respect the privacy of our customers and are committed to treating customer information responsibly. Our Customer Information Privacy Principles serve as standards for all QBE FIRST employees for collection, use, retention, and security of individual customer information.
We limit the amount and type of customer information we collect and retain to that which is required to establish and manage customer relationships, understand customer needs, provide customer services, offer new products and services, and comply with legal and regulatory requirements. Examples of information collected include the following:
Note: Other information collected and maintained by QBE FIRST's property tax application, FIRST Property Tax System, includes real estate tax parcel, billing, and payment information from taxing authorities throughout the United States. All such information is available to the public, and as such, all information gathered and maintained is “publicly-available information,” and thus exempted from the purview of privacy legislation.
We limit employee access to customer information to those employees with a legitimate business need for the information. We have policies, procedures, employee orientation, and communication programs designed for the protection of customer information. It is the responsibility of each QBE FIRST employee to comply with our Customer Information Privacy Principles policies and procedures. Failure to comply subjects our employees to disciplinary action.
We share non-transactional personal information, such as applications, insurance underwriting and claims information, and real estate tax information among affiliated and non-affiliated insurance companies and local taxing jurisdictions.
We use advanced technology and information management techniques to implement security, audit, and control programs designed to protect customer information.
We protect the privacy of customer information sent to and from our Web sites. In addition to the security and privacy standards that are applied to transactions, we also use specific controls designed to identify and authenticate all our online customers and prevent and detect unauthorized access to our websites.
© 2013 QBE Financial Institution Risk Services, Inc.