• Loss Drafts

    Restoring the lives of your customers

    Loss drafts services begin with a customer who has recently experienced a loss to their home. Our objective is to process loss drafts funds as quickly as possible to expedite the return to "normal" for your customers. 

    Customer-focused approach

    QBE FIRST provides toll-free phone service that connects the customer with an associate from our Property Loss department who is specially trained to serve consumers with the patience, compassion, and professionalism they deserve. We also have a first-call resolution team to help prevent customer escalation issues.

    Loss draft tracking capabilities

    • Electronic claim file setup and management
    • Automated task tracking alerts for each active claim
    • Management and detail reports at a both client and claim level
    • Manage funds deposited and withdrawn to claim level
    • Automated journal function to store notes and diaries on all transactions and events on a claim
    • Automated letter generation
    • Client interface sends updates to the client's servicing system
    • Ability to do both restricted and quick endorsement loss drafts

    Key features 

    • We accept faxes and photocopies of notarized documents, saving you time and effort
    • We forward all endorsed checks intended for restricted escrow to our clients within two business days for deposit; often in less than one day
    • We have more than 150 associates dedicated to loss draft services, which gives us the scale to support high volumes, even during catastrophes
Risk Mitigation
A Partner in Mitigating Risks Risk comes in many forms - from risk of non-compliance to risks posed by natural disasters. You can trust that QBE FIRST is the partner you can turn to for help managing risk in all its forms. Risk Mitigation Solutions