• QBE FIRST Innovations

    More than 30 years of being first

    Our list of customer-focused, technology-enabled innovations is extensive and in most cases set a new standard in the industry.

    • First to perform pre-expiration escrow call-outs
    • First to perform pre-policy non-escrow call-outs
    • Advanced OCR and form extraction technology
    • First to integrate voluntary insurance offering in lender placement notices
    • Employ “Shotgun” Interactive Voice Response (IVR) for one-stop call resolution
    • First in the industry with a compliance officer, and industry meetings, best practices with clients
    • First to develop Web-based portal for consumers to update their insurance information
    • First and only Internet-based single sign-on Client Portal
    • First to develop and utilize Insurance To Value (ITV) and Replacement Cost Valuation (RCV) coverage determination solutions
    • First to institute outbound verification calls prior to Earned Premium Lapse (EPL) disbursement
    • High-value loan verification
    • First to launch a Florida insurance education program
    • Flood risk mitigation program
       
Compliance
Did You Know... QBE FIRST is the only one in the industry to offer both a compliance webcast series and timely compliance bulletins to clients. Compliance Leadership