We know successful catastrophe claims management requires proper planning, regular communications, and responsive service.
QBE FIRST monitors catastrophe projections and reviews existing catastrophe response capabilities to ensure we are ready to serve our client-partners and their customers. For every event we are prepared to provide to your customers several options for to make initiating their claims fast, easy, and convenient via a central call center, online, fax, e-mail, or in-person.
QBE FIRST provides regular, information-packed communications that keep our clients well-informed of the impact of and subsequent response to each catastrophic event, even before they occur.
Of course, preparation and communication are nothing without the responsive, compassionate service to back them up. You can count on QBE FIRST to quickly mobilize catastrophe response teams comprised of adjusters, tarping and board-up professional, tree removal experts, and other mitigation service specialists. QBE FIRST takes a proactive approach to service that includes advertising to customers where and how to get help, canvassing of areas to determine where greatest effort and additional support are, and use of geo-coded loan and policy data so we can make proactive outbound calls to help customers file their claims.
© 2013 QBE Financial Institution Risk Services, Inc.