• Certified Call Centers of Excellence

    Higher standards for your customers

    QBE FIRST's customer care centers have been recognized as Certified “Centers of Excellence” by BenchmarkPortal in conjunction with the Center for Customer-Driven Quality™ at Purdue University for five consecutive years.This certification ranks QBE FIRST's call centers among in the top 10% of the 20,000 call centers studied by BenchmarkPortal throughout North America.

    This rigorous certification process examines:

    • Operational efficiency
    • Service level adherence
    • Customer and associate satisfaction
    • Leadership and process management
    • Resources and employee training


    The resulting metrics are focused on the quality of the customer experience and the efficiency with which it is provided. The findings provide actionable items to provide ongoing improvements in call center performance.

Consumer-focused products
Did You Know... QBE FIRST's careful market research and expertise create the compelling, market-driven programs that fit your customers and distribution channels. Revenue Generating Solutions